It support · Production

Moveworks Agentic AI for Manufacturing — maximize uptime, reduce costs, and enhance supply chain resiliency

The problem

Manufacturing operations face production downtime, high help desk queues, supply chain delays, and reactive maintenance cycles that increase disruption and repair costs.

Workflow diagram · grounded in source
1
Employee submits request
trigger
“Provide instant support for factory and frontline teams, addressing common HR, IT, and workplace service issues, which lowers help desk queues and boosts productivity across the entire workforce”
2
AI Assistant resolves request
ai_action
“AI Assistant provides a single, conversational interface that allows employees to find answers and automate tasks”
3
Enterprise search retrieves data
ai_action
“Retrieve information instantly from different systems”
4
Sensor data analysis
ai_action
“Analyze sensor data, predict potential failures, and automatically create maintenance tickets, proactively notifying the right teams and stakeholders to take action before issues escalate”
5
Automated approval routing
routing
“Automate routing for approvals to ensure raw materials and parts move on time and production schedules stay intact”
6
Proactive notifications sent
output
“Proactively notify employees about urgent issues, deadlines, outages, or updates, ensuring messages are read and acted upon quickly”
Reported outcome

Moveworks' agentic AI platform delivers a 2X increase in employee productivity, with over 25,000 AkzoNobel employees actively leveraging it for instant support, predictive maintenance, and supply chain visibility.

Reported metrics
Employee productivity2X
employees using Moveworks at AkzoNobelmore than 25,000
MTTR reduction at Toyotafrom Days to Minutes
Reported stack
MoveworksAI AssistantEnterprise SearchAgent StudioSAPServiceNowWorkdayOracleJira
Source
https://www.moveworks.com/us/en/solutions/ai-for-manufacturing
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Moveworks' agentic AI platform delivers a 2X increase in employee productivity, with over 25,000 AkzoNobel employees actively leveraging it for instant support, predictive maintenance, and supply chain visibility.

What tools did this team use?

Moveworks, AI Assistant, Enterprise Search, Agent Studio, SAP, ServiceNow, Workday, Oracle, Jira.

What results were reported?

Employee productivity: 2X; employees using Moveworks at AkzoNobel: more than 25,000; MTTR reduction at Toyota: from Days to Minutes (source-reported, not independently verified).

How is this it support AI workflow structured?

Employee submits request → AI Assistant resolves request → Enterprise search retrieves data → Sensor data analysis → Automated approval routing → Proactive notifications sent.

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