It support · Production
Moveworks Secure Agentic AI for Federal Government Agencies
The problem
Government agencies face heavy service desk workloads from routine IT and HR requests, barriers caused by legacy and siloed systems, and strict compliance and governance requirements that restrict available AI tools.
Workflow diagram · grounded in source
1
Employee requests help
trigger
“Find what you need instantly and automate tasks end-to-end in seconds across apps with AI agents”
2
AI Assistant reasons and searches
ai_action
“Understands context, reasons like a human, and works across your existing apps for fast, accurate, and context-aware search with end-to-end task automation”
3
Incident triage automated
routing
“Automate incident triage to reduce service downtime”
4
Workflow execution via forms
integration
“Orchestrate workflow execution via form completion”
Reported outcome
Leidos achieved a 180X drop in support resolution time, and MANTECH cut Tier 1 support workload by 50% with AI.
Reported metrics
support resolution time (Leidos)180X
Tier 1 support workload (MANTECH)50%
Reported stack
MoveworksAI AssistantEnterprise SearchReasoning EngineAgent StudioAI Agent MarketplaceMoveworks GovCloudAmazon Web Services (AWS)
Frequently asked questions
What did this team achieve with this AI workflow?
Leidos achieved a 180X drop in support resolution time, and MANTECH cut Tier 1 support workload by 50% with AI.
What tools did this team use?
Moveworks, AI Assistant, Enterprise Search, Reasoning Engine, Agent Studio, AI Agent Marketplace, Moveworks GovCloud, Amazon Web Services (AWS).
What results were reported?
support resolution time (Leidos): 180X; Tier 1 support workload (MANTECH): 50% (source-reported, not independently verified).
How is this it support AI workflow structured?
Employee requests help → AI Assistant reasons and searches → Incident triage automated → Workflow execution via forms.