Aisera AI Service Desk achieves 75% auto-resolution rate at national healthcare provider
A national healthcare provider handling an average of 100,000 support tickets per month faced escalating strain as remote working and tele-health adoption surged, resulting in higher costs, burdened staff, and difficulties accessing medical records, scheduling appointments, and responding to EMS calls.
Through Aisera's Generative AI solution, the healthcare provider achieved 80% improved employee productivity, 90% improved mean-time-to-resolution, a 75% auto-resolution rate, and enormous cost savings, while enabling employees with immediate self-service options.
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Frequently asked questions
What did this team achieve with this AI workflow?
Through Aisera's Generative AI solution, the healthcare provider achieved 80% improved employee productivity, 90% improved mean-time-to-resolution, a 75% auto-resolution rate, and enormous cost savings, while enabling…
What tools did this team use?
AiseraGPT.
What results were reported?
Employee productivity improvement: 80%; mean time to resolution (MTTR) improvement: 90%; Auto-resolution rate: 75%; Monthly ticket volume (baseline): 100,000 tickets per month (source-reported, not independently verified).
How is this it support AI workflow structured?
High-volume ticket intake → AiseraGPT auto-resolution → Self-service delivery to employees.