Claims processing · Production

Old Mutual upgrades SS&C Blue Prism RPA platform across 250 digital workers with zero downtime

The problem

After migrating to the cloud, Old Mutual needed to upgrade their large SS&C Blue Prism automation program to gain new features and reduce infrastructure costs without causing downtime across 250 digital workers running 85 automations across 130 processes.

Workflow diagram · grounded in source

Upgrade decision triggered

trigger

“they decided to upgrade to one of the latest versions of SS&C Blue Prism. This would allow them to take advantage of new features like browser extensions, browser automation agents and API support”

Pre-migration planning

human_review

“Their robotic process automation (RPA) team collaborated with a dedicated team from professional services. Together, the teams thoughtfully considered Old Mutual's current challenges and developed a personalized roadmap to ensure a succe…”

Parallel environment migration

integration

“Old Mutual completed its upgrade in three major phases: pre-migration and planning; migration and execution; and post-migration. They opted to utilize new infrastructure instead of completing an in-place upgrade, which allowed them to ha…”

Digital workers process claims

ai_action

“When they submit a claim to withdraw funds from a policy at Old Mutual, digital workers quickly get to work authorizing and disbursing the funds. Digital workers process thousands of these transactions every day — up to 50% faster in som…”

Funds disbursed to customer

output

“Where customers used to have to wait several days to receive payment, they now receive it almost immediately”

Reported outcome

After the upgrade, Old Mutual achieved significant stability improvements, faster delivery of new automations, reduced infrastructure costs, and customers now receive claim payments almost immediately.
Digital workers process transactions up to 50% faster in some instances.

Reported metrics

Transaction processing speedup to 50% faster in some instances

Anticipated infrastructure reductionreducing current infrastructure by half in the coming year

System stabilitysignificant improvements in the stability of the system

Infrastructure costled to cost savings

Show all 6 reported metrics

transaction processing speedup to 50% faster in some instances

anticipated infrastructure reductionreducing current infrastructure by half in the coming year

system stabilitysignificant improvements in the stability of the system

infrastructure costled to cost savings

customer payment timenow receive it almost immediately

new process automation delivery speedfaster delivery of new process automations

Reported stack

SS&C Blue Prism

Source

https://www.blueprism.com/resources/case-studies/old-mutual-intelligent-automation-rpa-upgrade/

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After the upgrade, Old Mutual achieved significant stability improvements, faster delivery of new automations, reduced infrastructure costs, and customers now receive claim payments almost immediately.

What tools did this team use?

SS&C Blue Prism.

What results were reported?

Transaction processing speed: up to 50% faster in some instances; Anticipated infrastructure reduction: reducing current infrastructure by half in the coming year; System stability: significant improvements in the stability of the system; Infrastructure cost: led to cost savings (source-reported, not independently verified).

How is this claims processing AI workflow structured?

Upgrade decision triggered → Pre-migration planning → Parallel environment migration → Digital workers process claims → Funds disbursed to customer.

After the upgrade, Old Mutual achieved significant stability improvements, faster delivery of new automations, reduced infrastructure costs, and customers now receive claim payments almost immediately.Digital workers process transactions up to 50% faster in some instances.