Peaksware's HR director self-serves a critical performance and compensation cycle using Lattice AI
Peaksware's People team was managing performance and compensation manually across multiple spreadsheets, responding to leadership questions with delays, and facing growing data security and access concerns — a system that could not scale with the business.
With two HR business partners unavailable during a critical cycle, the People director used Lattice AI to self-serve dozens of complex questions and keep the entire performance and compensation process on track alone.
A newly joined HRBP was also able to navigate the system independently without hands-on training, and the executive team described renewal as an easy yes.
Frequently asked questions
What did this team achieve with this AI workflow?
With two HR business partners unavailable during a critical cycle, the People director used Lattice AI to self-serve dozens of complex questions and keep the entire performance and compensation process on track alone.
What tools did this team use?
Lattice, Lattice AI, HRIS.
What results were reported?
Return on investment: getting our return on investment; Executive renewal decision: easy yes from our executive team (source-reported, not independently verified).
How is this hr ops AI workflow structured?
Question arises mid-cycle → Conversational question to Lattice AI → Real-time answer delivered → New HRBP self-serves independently.