How Remote manages global operations with automation
Remote's small IT team was overwhelmed by ticket volume with no formal tracking system — Slack requests were untracked, support was reactive and fragmented, and tickets regularly slipped through the cracks. Across departments, demand was growing faster than headcount could match.
Automation closed 27.5% of help desk tickets automatically, saving 616 hours monthly, while company-wide Zapier workflows save 6,659 workdays monthly and avoided $500K in IT hiring costs — enabling Remote to scale operations without growing headcount.
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Frequently asked questions
What did this team achieve with this AI workflow?
Automation closed 27.5% of help desk tickets automatically, saving 616 hours monthly, while company-wide Zapier workflows save 6,659 workdays monthly and avoided $500K in IT hiring costs — enabling Remote to scale ope…
What tools did this team use?
Zapier, Slack.
What results were reported?
Help desk tickets closed automatically: 27.5%; hours saved monthly (IT help desk): 616 hours monthly; Workdays saved monthly (company-wide): 6,659 workdays monthly; IT hiring costs avoided: $500K (source-reported, not independently verified).
How is this it support AI workflow structured?
Request via Slack, email, or chatbot → User validation → Ticket creation → AI resolution suggestions → Self-assignment routing → Automated ticket closure.