It support · Production
Symphony Workplaces centralizes operational knowledge with Guru's AI-powered search
The problem
Symphony Workplaces had operational knowledge scattered across Dropbox and SharePoint in outdated and duplicate formats, leaving staff unable to find current procedures and causing the IT team to field repetitive questions.
Workflow diagram · grounded in source
1
Migrate procedures to Guru
integration
“The IT team migrated scattered documents, like client phone setup instructions and office and client procedures, into Guru, creating a centralized knowledge base for the team”
2
Link external systems
integration
“SharePoint and Dropbox documents were linked to Guru cards, making it easy for staff to find relevant information such as client contracts and asset management forms”
3
AI-powered procedure search
ai_action
“With Guru's AI-powered search, staff can now easily pull up the latest procedures and external documents, streamlining their workflow”
4
Staff self-service answer
output
“instead of calling me for answers, they can check Guru”
Reported outcome
Staff now access real-time, up-to-date procedures through Guru, reducing reliance on the IT department for routine questions and saving Carol Merriman significant time.
Reported metrics
IT manager time savedsaves me time
Overall staff time savingssaved us a lot of time
Outdated information and duplicate contentsignificant reduction
Reported stack
GuruSharePointDropbox
Frequently asked questions
What did this team achieve with this AI workflow?
Staff now access real-time, up-to-date procedures through Guru, reducing reliance on the IT department for routine questions and saving Carol Merriman significant time.
What tools did this team use?
Guru, SharePoint, Dropbox.
What results were reported?
IT manager time saved: saves me time; Overall staff time savings: saved us a lot of time; Outdated information and duplicate content: significant reduction (source-reported, not independently verified).
How is this it support AI workflow structured?
Migrate procedures to Guru → Link external systems → AI-powered procedure search → Staff self-service answer.