Hr ops · Production

UNREAL Snacks scales HR operations with Lattice, achieving 100% on-time performance reviews and an 8-point eNPS boost

The problem

UNREAL Snacks' homegrown HR systems could not keep pace with 120% headcount growth over two years, leaving performance data scattered across disconnected tools and making strategic people decisions nearly impossible.

First attempt

Managers tracked 1:1s inconsistently — in spreadsheets, text threads, or not at all — and a prior engagement survey tool lacked the analytics needed to interpret or act on collected feedback.

Workflow diagram · grounded in source
1
Recurring 1:1 cadence initiated
trigger
“That started with Lattice 1:1s: shared agendas, recurring check-ins, and a clear cadence between managers and direct reports”
2
Real-time feedback and praise captured
output
“Managers and peers could now give recognition or constructive input in the moment”
3
Data flows into performance reviews
integration
“Documentation from 1:1s, recent feedback, and shared goals flowed directly into the review process”
4
Performance reviews tracked and calibrated
human_review
“reviews were tracked, calibrated, and built into the platform managers and individual contributors were already using”
5
AI-powered engagement insights surfaced
ai_action
“With real-time dashboards and AI-powered insights, the people team could quickly see where employees needed more clarity and support”
6
Goals cascaded across org
output
“With Lattice Goals, leaders set high-level objectives and worked with managers to cascade them into department and individual goals”
Reported outcome

UNREAL achieved a 6-point increase in goal alignment, an 8-point eNPS boost within one year, 100% on-time performance review completion by managers, and more than 3 in 4 employees actively using monthly 1:1s.

Reported metrics
Headcount growth (context)120%
Employees actively using 1:1s monthlyMore than 3 in 4
Managers completing performance reviews on time100%
eNPS increase8-point boost
Show all 5 reported metrics
headcount growth (context)120%
employees actively using 1:1s monthlyMore than 3 in 4
managers completing performance reviews on time100%
eNPS increase8-point boost
goal alignment score increase6-point increase
Reported stack
LatticeLattice EngagementLattice GoalsTypeform
Source
https://lattice.com/customers/unreal-snacks
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

UNREAL achieved a 6-point increase in goal alignment, an 8-point eNPS boost within one year, 100% on-time performance review completion by managers, and more than 3 in 4 employees actively using monthly 1:1s.

What tools did this team use?

Lattice, Lattice Engagement, Lattice Goals, Typeform.

What results were reported?

Headcount growth (context): 120%; Employees actively using 1:1s monthly: More than 3 in 4; Managers completing performance reviews on time: 100%; eNPS increase: 8-point boost (source-reported, not independently verified).

What failed first in this deployment?

Managers tracked 1:1s inconsistently — in spreadsheets, text threads, or not at all — and a prior engagement survey tool lacked the analytics needed to interpret or act on collected feedback.

How is this hr ops AI workflow structured?

Recurring 1:1 cadence initiated → Real-time feedback and praise captured → Data flows into performance reviews → Performance reviews tracked and calibrated → AI-powered engagement insights surfaced → Goals cascaded across org.

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