Claims processing · Production

Vertikal saves $20K in annual outsourcing costs with automated COI verification workflow

The problem

Vertikal relied on a legacy OCR tool that failed on edge cases in ACORD forms — inclusions and exclusions — and an outsourced data entry team, making COI verification slow and costly.

First attempt

The legacy OCR tool had several issues accurately capturing data for edge cases such as inclusions and exclusions in ACORD forms.

Workflow diagram · grounded in source
1
ACORD form intake
trigger
“automated ACORD form capture”
2
Automated document capture
ai_action
“The OCR tool we used before had several issues accurately capturing data for edge cases, such as inclusions and exclusions across the ACORD forms. Docsumo helped us solve this complexity and share the desired output without breaking a sw…”
3
Verified output delivered
output
“Docsumo helped us solve this complexity and share the desired output without breaking a sweat”
Reported outcome

Vertikal saved $20K in annual outsourcing costs and now settles insurance claims 2x faster using Docsumo's automated ACORD form capture.

Reported metrics
Annual outsourcing costs saved$20K
Insurance claim settlement speed2x faster
Reported stack
Docsumo
Source
https://www.docsumo.com/customers/case-studies/vetikal-risk-management-platform
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Vertikal saved $20K in annual outsourcing costs and now settles insurance claims 2x faster using Docsumo's automated ACORD form capture.

What tools did this team use?

Docsumo.

What results were reported?

Annual outsourcing costs saved: $20K; Insurance claim settlement speed: 2x faster (source-reported, not independently verified).

What failed first in this deployment?

The legacy OCR tool had several issues accurately capturing data for edge cases such as inclusions and exclusions in ACORD forms.

How is this claims processing AI workflow structured?

ACORD form intake → Automated document capture → Verified output delivered.

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