It support · Production

Wealthsimple saves $1M+ annually with Glean enterprise search

The problem

As Wealthsimple scaled, employees struggled to find knowledge efficiently because searching across multiple tools was time-consuming and disruptive. Senior employees were additionally burdened guiding colleagues to resources instead of focusing on strategic work.

Workflow diagram · grounded in source
1
Employee needs knowledge
trigger
“Employees could now quickly surface answers without interrupting teammates”
2
Glean unified search
ai_action
“Glean created a single, unified search experience by connecting Wealthsimple's core applications — Google Docs, Slack, GitHub, Jira, and more”
3
Incident resolution
output
“Resolved incidents faster, reducing downtime and improving product stability”
4
Customer support efficiency
output
“Improved customer support efficiency, decreasing handle times and lowering support costs”
5
Onboarding acceleration
output
“Accelerated onboarding, helping new hires get up to speed by learning from past work”
Reported outcome

Glean delivered $1.03M in annual productivity savings with 98% employee adoption, faster incident resolution, improved customer support efficiency, and accelerated onboarding for new hires.

Reported metrics
Employee adoption98%
Yearly cost savings from time saved$1.03M
Glean agents created in first 6 weeks500
total Glean agents createdover 3,400
Show all 7 reported metrics
employee adoption98%
yearly cost savings from time saved$1.03M
Glean agents created in first 6 weeks500
total Glean agents createdover 3,400
annual productivity savingsOver $1 million
incident resolution speedresolved incidents faster
customer support handle timesdecreasing handle times
Reported stack
GleanGoogle DocsSlackGitHubJira
Source
https://www.glean.com/resources/customer-stories/wealthsimple
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Glean delivered $1.03M in annual productivity savings with 98% employee adoption, faster incident resolution, improved customer support efficiency, and accelerated onboarding for new hires.

What tools did this team use?

Glean, Google Docs, Slack, GitHub, Jira.

What results were reported?

Employee adoption: 98%; Yearly cost savings from time saved: $1.03M; Glean agents created in first 6 weeks: 500; total Glean agents created: over 3,400 (source-reported, not independently verified).

How is this it support AI workflow structured?

Employee needs knowledge → Glean unified search → Incident resolution → Customer support efficiency → Onboarding acceleration.

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