Hr ops · Production

Weave uses Lattice AI to save 30 hours per engagement survey and achieve a 95% eNPS increase

The problem

Weave's rapid growth and leadership changes drove employee retention problems and a lack of clarity around career development. The small People team spent hours manually analyzing qualitative engagement survey comments, and managers needed structured support to take ownership of team development.

Workflow diagram · grounded in source

Engagement survey submission

trigger

“While some of these concerns were identified during engagement surveys, the small People team had to spend hours analyzing qualitative survey comments trying to uncover how to improve the employee experience”

AI distills survey comments

ai_action

“harness the power of AI to distill detailed engagement survey comments into key takeaways and recommended actions, saving the HR team 30 hours to sift through”

HR reviews AI-identified areas

human_review

“once Lattice AI has identified any areas for action, the HR team can quickly read any comments relating to those areas”

Development plans and 1:1s

output

“Lattice Grow is now used to create individual development plans and to schedule one-on-ones easily”

Manager performance monitoring

feedback_loop

“the HR team is also purposefully monitoring manager performance”

Reported outcome

Lattice AI saved Weave's HR team around 30 hours per engagement survey and brought consistency to analysis.
The platform helped achieve a 95% increase in eNPS scores, decreased attrition, and the company now averages around 30 internal hires each quarter.

Reported metrics

HR time saved per engagement surveyaround 30 hours per survey

eNPS score increase95%

Internal hires per quarteraround 30 internal hires each quarter

Employee attritiondecrease attrition

Show all 5 reported metrics

HR time saved per engagement surveyaround 30 hours per survey

eNPS score increase95%

internal hires per quarteraround 30 internal hires each quarter

employee attritiondecrease attrition

cognitive load on managerssignificantly reduced the cognitive load on managers

Reported stack

LatticeLattice AILattice Grow

Source

https://lattice.com/customers/weave

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Lattice AI saved Weave's HR team around 30 hours per engagement survey and brought consistency to analysis.

What tools did this team use?

Lattice, Lattice AI, Lattice Grow.

What results were reported?

HR time saved per engagement survey: around 30 hours per survey; eNPS score increase: 95%; Internal hires per quarter: around 30 internal hires each quarter; Employee attrition: decrease attrition (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Engagement survey submission → AI distills survey comments → HR reviews AI-identified areas → Development plans and 1:1s → Manager performance monitoring.

Lattice AI saved Weave's HR team around 30 hours per engagement survey and brought consistency to analysis.The platform helped achieve a 95% increase in eNPS scores, decreased attrition, and the company now averages around 30 internal hires each quarter.