XIBIX Solutions reduces HR inquiry load by over 50% with n8n-powered RAG bot
XIBIX needed to move from isolated AI proofs of concept to repeatable internal services accessible to both technical and non-technical staff, while keeping workflows under their own control. Separately, a small HR team of three to four people was overwhelmed by repeated employee questions about internal documentation.
Earlier experiments with Make and Power Automate introduced tradeoffs around control, usability, and operating model. Employees also failed to adopt AI tools that required connecting to a separate interface outside their existing chat window.
XIBIX reduced repetitive HR inquiries by more than 50% and HR saves more than 50% of the time previously spent re-answering the same questions, freeing the team to focus on higher-value work.
Frequently asked questions
What did this team achieve with this AI workflow?
XIBIX reduced repetitive HR inquiries by more than 50% and HR saves more than 50% of the time previously spent re-answering the same questions, freeing the team to focus on higher-value work.
What tools did this team use?
n8n, Confluence, Azure, Open WebUI, Microsoft Teams.
What results were reported?
repetitive HR inquiries reduced: more than 50%; HR time saved on repeated questions: more than 50% (source-reported, not independently verified).
What failed first in this deployment?
Earlier experiments with Make and Power Automate introduced tradeoffs around control, usability, and operating model.
How is this hr ops AI workflow structured?
Employee asks HR question → API routes to tagged n8n workflow → HR content ingested from Confluence → RAG agent answers question.