Lead processing · Production

NY Auto Broker uses Beside AI receptionist to qualify leads and save 20–25 hours per week

The problem

Joey Youssef ran a solo automotive brokerage where 40–60 inbound calls per week consumed 20–25 hours of his time, with many calls being low intent, repetitive, or poorly timed, causing constant interruptions and making it impossible to protect focus or operate as a scalable business.

Workflow diagram · grounded in source
1
Inbound call arrives
trigger
“NY Auto Broker received 40–60 inbound calls per week”
2
AI receptionist answers and qualifies
ai_action
“calls were not just answered — they were qualified”
3
Route by intent
routing
“Her mission is either to book an appointment or not — but always professionally”
4
Appointment booked to calendar
integration
“a real, high-intent appointment was booked directly onto Joey's calendar”
5
Daily recap delivered
output
“Joey receives a daily recap— a clear snapshot of everything that happened”
Reported outcome

With Beside handling inbound calls, Joey saves an estimated 20 to 25 hours every week, his calendar is filled with high-intent appointments only, and a daily recap captures every interaction, eliminating end-of-day chaos and forgotten follow-ups.

Reported metrics
Weekly time saved20 to 25 hours every week
Interruptions throughout the dayfar fewer interruptions throughout the day
Lead qualityhigher-quality leads
Reported stack
Beside
Source
https://www.beside.com/customers/ai-receptionist-for-auto-brokers-how-beside-helps-ny-auto-broker-protect-focus-qualify-leads-and-scale-without-chaos
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With Beside handling inbound calls, Joey saves an estimated 20 to 25 hours every week, his calendar is filled with high-intent appointments only, and a daily recap captures every interaction, eliminating end-of-day ch…

What tools did this team use?

Beside.

What results were reported?

Weekly time saved: 20 to 25 hours every week; Interruptions throughout the day: far fewer interruptions throughout the day; Lead quality: higher-quality leads (source-reported, not independently verified).

How is this lead processing AI workflow structured?

Inbound call arrives → AI receptionist answers and qualifies → Route by intent → Appointment booked to calendar → Daily recap delivered.